Kelly Jo Designs by Wine is New Mexico’s first sip and paint studio, where the doors are always open for creativity. The venue is known as an ideal spot for hosting lively, light-hearted painting classes perfect for any gathering — and enjoying some premium, award-winning wines. When looking for a more efficient way to run payroll, they switched to RUN Powered by ADP® for help.

It was reassuring to see the ADP support team trained and able to handle day-of-payroll running issues. Sometimes, we do things last minute — it’s comforting to know ADP’s support team provides 24/7 support. ADP provides good service to small businesses like ours.

Matt Kucar, co-owner
Kelly Designs by Wine

Challenges

  • Manual and time-consuming payroll process
  • The prior solution did not offer a direct deposit option

How ADP Helped

  • ADP’s implementations and service support teams made the switch easy, helping making running payroll successful

ADP Solutions

  • RUN Powered by ADP

Implementation made easy

Although Matt had experience using ADP, he hesitated to switch to ADP due to concerns about how he pays his staff. Additionally, he was unsure if he could communicate timely with ADP’s support specialists — if needed — due to Kelly Jo Designs by Wine's limited hours of operation, as his business hours are nights and weekends. However, after a lengthy discussion with his wife, they decided to switch, and the onboarding experience went very well.

The implementation process proved to be less complicated than Matt had initially anticipated. Finally, the day arrived to run their first payroll, and their ADP onboarding specialist set aside time to review the necessary last-minute corrections. The result? A successful first payroll.

Service and support when needed

Now up and running, while preparing to run another payroll after traditional business hours, Matt needed clarification on an issue and called the ADP support hotline. The support rep was able to help resolve his issue quickly, but after that call ended, he had another question and needed to contact support again almost immediately. Although it was a different rep, Matt felt supported and found both reps equally helpful. Not only did the agents help resolve any issues, but Matt was also trained to handle the task himself next time, which gave him the confidence to educate his office manager on the process for the future.

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